Family-Centered Service Project

Across the country, community agencies and state organizations are developing new frameworks to put families at the center of collaborative, strength-based, culturally responsive services. Founded in 2000, The Family-Centered Services Project (FCSP) is dedicated to inspiring, supporting and enhancing agencies' ability to develop family-centered philosophy and practice through training, organizational consultation, and ongoing technical assistance.

Our Approach

FCSP recognizes that the challenge to develop program structures and organizational cultures that support more respectful and responsive interactions with families can be a great one. We offer training and organizational development that supports your agency to move smoothly through this transition, and then to sustain your new commitments. Our approach is collaborative-designed to help your staff and administrators feel empowered, engaged and energized about new learning and new approaches, and to create a high-level of buy-in across all levels of your organization. services.

The framework that guides our work draws from a variety of field-tested, cutting-edge theoretical models and is guided by the following principles:

Striving for cultural responsiveness and honoring family and community wisdom Believing in the possibility of change and building on family and community resourcefulness Working in partnership with families and fitting services to clients rather than clients to services Engaging in empowering processes and actively eliciting client feedback

Outcomes and Benefits

Family-centered services are clinically effective, fiscally efficient, and in high demand. Consumer organizations, advocating for families, have called for just such an approach. Empirical research has documented the centrality of constructive helping relationships for good outcomes for families. And, professionals report that this approach not only makes their work with families more effective but also contributes to their feeling energized and hopeful in the workplace. In our experience, organizations that imbue their processes and structures with a commitment to family-centered work experience a high-level of staff empowerment, buy-in, and productivity.

Contact us for more information:
William Madsen, PhD
Family Institute of Cambridge
51 Kondazian Street
Watertown, MA 02472
617-868-9044; madsen1@comcast.net

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